We are an IT Support company focused on managing small/ medium business IT hardware. When a company is growing and hiring their own IT team is out of budget. UTS supplements support for their company.

We differentiate ourselves by the style of support. We like to integrate into the company as another team member. UTS techs are in the offices regularly and blend into the company’s culture. Also, our response time to resolve issues are usually much faster than our competitors.

UTS is normally chosen because we are flexible with our client’s needs. We negotiate reasonable budgets for what is needed. When your company grows, we grow with it. We attend meetings and assist with technically decisions and much more.

Depending on the issue. For emergency items that are affecting the whole office, it’s being handled within 5-10 mins. Moderate items that are affecting key players in the company, varies 15-30 mins. Low priority or non-essential items are handled within 1 hour or scheduled time for appointment.

UTS creates tickets for all issues or requests, we suggest emailing as first option. If it is a high priority, we do provide our direct techs cell phone numbers to clients to text or call.

The most chosen option is our Bi-annual service contract. For an easily manageable fixed rate. Second option is our hourly service. Just need us for a few items.