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Orlando IT Support Services & Project Management

DAY to DAY: End-User Support

Our bread and butter. We make it easy on your employees and put ours hard at work. We can fulfill your everyday support needs.

Consultation / Project Management

We are available to consult with you or your staff about problems that arise within your company's environments. We also offer project management for non-day to day support needs. Use our guidance to sculpt your future.

Specialized In

  • Remote Support

  • Windows Server Management

  • Cyber Security Protection

  • Domain / Active Directory Management

  • Printer/ Multi-function Management

  • Workstation Management ( WIN, iOS)

  • Vendor Management

  • Ethernet Installation

  • Email ( Exchange / Office 365) Management

  • VOIP support

  • Experienced in many programs such as Quickbooks, O365, G-suite, Adobe Creative Cloud, Dropbox, RAPID

IT Support Services & Project Management
FAQ's

Find Answers to Common IT Questions

  • What is UTS?
    We are an IT Support company focused on managing small/ medium business IT hardware. When a company is growing and hiring their own IT team is out of budget. UTS supplements support for their company.
  • How does UTS differ from other IT Companies?
    We differentiate ourselves by the style of support. We like to integrate into the company as another team member. UTS techs are in the offices regularly and blend into the company’s culture. Also, our response time to resolve issues are usually much faster than our competitors.
  • Why most companies choose UTS has their IT Support Company?
    UTS is normally chosen because we are flexible with our client’s needs. We negotiate reasonable budgets for what is needed. When your company grows, we grow with it. We attend meetings and assist with technically decisions and much more.
  • What is your normal response time for issues?
    Depending on the issue. For emergency items that are affecting the whole office, it’s being handled within 5-10 mins. Moderate items that are affecting key players in the company, varies 15-30 mins. Low priority or non-essential items are handled within 1 hour or scheduled time for appointment.
  • Best way to communicate issues?
    UTS creates tickets for all issues or requests, we suggest emailing as first option. If it is a high priority, we do provide our direct techs cell phone numbers to clients to text or call.
  • What IT support Options do you have?
    The most chosen option is our Bi-annual service contract. For an easily manageable fixed rate. Second option is our hourly service. Just need us for a few items.
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